Firm Ground – Home Fall Safety
Firm Ground Support
Questions about the walk-through, measurements, the PDF report or the purchase — write to us, we answer within a couple of days.
Frequently asked questions
Is Firm Ground medical advice?
No. It is a home-safety checklist based on public guidance (CDC STEADI, AARP HomeFit, NIA, ADA/ANSI dimensions). If you are worried about someone's balance or mobility, talk to their doctor or an occupational therapist.
How do I measure with the camera?
On a check with a norm, tap Measure, aim the circle at the first edge and tap Set point, then at the second edge. It needs an iPhone or iPad with ARKit; on other devices type the value from a tape measure.
The camera measurement looks off.
Move the phone slowly so it can see the floor or wall, stand 0.5–1.5 m away and keep both points on the same surface. For grab-bar and handrail heights a tape measure is always the most accurate; you can type the value instead.
What is free and what is in Pro?
Free: walk through one home, see priorities and fixes on screen. Pro ($2.99 once, no subscription): the PDF report, the full shopping list with store links, more homes and the widget.
How do I restore my purchase on a new phone?
Settings → Restore purchase, signed in with the same Apple account.
Can I check two homes, for example Mom's and Dad's?
Yes, with Pro. Settings → Manage homes → Add a home. Each home has its own walk-through, report and re-check date.
Is my data backed up?
The data lives on the device and is included in your regular iPhone/iPad backup. There is no account or cloud of our own.
How do I delete everything?
Settings → Erase all data, or delete the app.